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Complaints policy

  • Unless otherwise stated, the terminology and abbreviations used in this document are based on the terminology and abbreviations defined in the Terms of services. (here).
  • This Complaint policy regulates the procedure for complaining about services provided on the Web in accordance with the provisions of § 13 and § 19 of Act No. 634/1992 Coll., on Consumer Protection, as amended.
  • This Complaint policy supplements the Terms of services (here).
  • For the purposes of this Complaint policy, a Consumer is defined as the User.
  • The Operator is understood to be the Operator of the website as defined in clause I/6 of the Terms.
  • A complaint is an act of the Consumer which, due to its nature and manner of assertion, exhibits the characteristics of pointing out a defect in the provided Service.
  • The Consumer has the right to file a Complaint with the Operator and that only and exclusively in relation to the Operator's Services (in accordance with clause III/5 of the Terms).
  • The filing of a complaint (as understood in this Complaint policy) is exclusively considered to be the provision of evidence of informing the Operator of the filing of a complaint, and that on one of the official e-mail addresses of the Operator, as specified in clause I/7 of the Terms.
  • Upon fulfilling clause I/8 of this Complaint Procedure, the Operator undertakes to inform the User of the acceptance of the complaint, to the e-mail address provided by the User, and this moment is considered to be the commencement of the Complaint.
  • The deadline for the Operator to resolve the Complaint is 30 days. However, the Operator undertakes to resolve the Complaint as soon as possible.
  • The result of the complaint procedure will be notified to the Consumer in writing, to the e-mail address provided by them.
  • The User may only file a complaint against the Content and/or Services of another User with this User.
  • The User accepts that they cannot file a complaint with the Operator against the Content and/or Services of other Users. In other words, if a User purchases Content and/or Services from another User, such a purchase does not establish the possibility of filing a complaint with the Operator in accordance with this Complaint Procedure.
  • In connection with clause I/13 of the Complaint Procedure, the Operator undertakes to provide maximum cooperation in resolving the complaint between the Users, in the event that one of the Users is invited to do so. In such a case, the Operator will respect the principle of proportionality, the principle of objectivity, and the principle of protecting personal data.
  • The User accepts that the Operator does not bear material, immaterial or any other liability for the non-acceptance of the Complaint by the User against whom the Complaint is filed, nor does it bear liability for the outcome of the resolution of the Complaint and/or disputes between users.
  • The User accepts that they cannot claim compensation, reimbursement, performance, counter-performance, other performance or apology from the Operator in connection with the filing of a Complaint against another User, or in connection with the outcome of resolving such a Complaint.
  • The Operator undertakes to take such steps in the event of a justified suspicion of fraudulent conduct by one User against another User (e.g. one User sends another User credit as payment for content, but does not receive it), in order to minimize the risk of damage to the affected User (e.g. by blocking the Credit in the Virtual Wallet of the User against whom the Complaint is filed, for a period of time necessary and proportionate).

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New comments

Comments: 1
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Žena 25-30 let z Prahy???
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Hledám...najdu tě?
Comments: 0
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Žena na vášnivý vztah?
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Holka na sex?
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Najdu tě...?
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Nějaká normální holka z Brna?
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Žena která ráda posouvá svoje hranice ?
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Někdo na webku? Zaplatím v kreditech !
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Rád bych našel fajn ženu na vztah (Plzeň)
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Holka do 30 let z Jihočeského kraje?